Betspino Casino - プレイヤーの撤退が遅れています。

Casino keeps lying...saying they av transfered money to my acc...and that my bank is checking it...i av contacted my bank and there is no transactions or money waiting....and casino operators in chat jst keep saying same stuff for more than 2 weeks now...

Dear Kasparsnespars,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes,i ad 1 succssful withdraw befor...for 700€...KYC...casino didnt ask me for that...my winings is nothing to do with bonuses..so no.

Thank you for your reply, Kasparsnespars. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Helo,last secsseful withdrawal was on 19th of september...i got it aftet 2 days on 21th...i depsit from my bank and did get on my acc.And then i on 22th of septembre i made withdrawal...and still waiting...they just keep promising...ill ad some screens of casino...each day since then....jst lies bout that they av transfered money...

Thank you very much, Kasparsnespars, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Kasparsnespars,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Betspino Casino representative to join this conversation.

Dear Betspino Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Helo Mirka,everything is ok...it has been sorted...casino transfered money to my acc...tnx!😉

Dear Kasparsnespars,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time. 

Best regards, 

Mirka

Casino.Guru