Betspino Casino - プレイヤーの撤退が遅れています。

Casino keeps lying...saying they av transfered money to my acc...and that my bank is checking it...i av contacted my bank and there is no transactions or money waiting....and casino operators in chat jst keep saying same stuff for more than 2 weeks now...

Dear Kasparsnespars,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina