Betsson Casino - プレイヤーの賞金はキャンセルされました。

Dia 4/05/2022 o site da betsson passou por instabilidades e estava indisponível, desde desse dia minha conta passou a ficar bloqueada, entrei em contato com o cassino e me foi informado que violei os seguintes termos

7.12 You will not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your (or third party) use of the Site. You shall not use any software assisted methods or techniques or hardware devices in aid of your participation of the Games on the Site.

8.12 If we suspect that you are involved in illegal or fraudulent activities relating to your use of the Site (or a third parties use of the Site) or are in trouble with creditors or are involved in any other behaviour detrimental to the Site, we may freeze or close Your Account and /or cancel stakes.

20. Breaches, penalties and termination

20.1 If we suspect that you have breached these Rules, we may refuse to open, suspend or close Your Account. We may also withhold any money in Your Account (including the deposit) and set off any money or damages due to us against the money in Your Account.

20.2 We also have the right to freeze or terminate Your Account or cancel any stakes if:

We suspect that you are engaged in illegal or fraudulent activities;

You are having problems with creditors or otherwise which are detrimental to our business.

20.3 Our decision is final.

Eu não fiz nada de ilegal e isso é injusto, reclamando com o atendimento consegui o pedido de saque do meu primeiro depósito (que por sinal ainda não foi creditado), e meus ganhos no cassino não querem me pagar

Dear Vinicius,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise which games you have been playing (live games, slots, or multiplayer)?

Were you advised specifically which rule has been broken and why your winnings have been cancelled? Do I understand correctly that you have been accused of requesting a chargeback?

I hope, we will be able to help you resolve this case as soon as possible.

Best regards,

Petronela

sports betting

I was informed that I did some fraudulent and illegal activity but no evidence was provided

apostas esportivas

fui informado que fiz alguma atividade fraudulenta e ilegal mas não me apresentaram provas

Thank you, Vinicius, for your reply. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

I would like to continue our communication by email

gostaria sim de continuar nossa comunicação por e-mail

Thank you very much, Vinicius, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.