Betsson Casino - 選手の退会が遅れました。

I played at Betsson Casino and won 300BRL, when I saw their advertisement on the website it says that it makes the payment in seconds, I was deceived, now I requested my withdrawal and the chat attendant says it is 24 hours, so they deceive the players saying that the Withdrawal is immediate.

Joguei no Casino betsson e ganhei 300BRL, quando vi a propaganda deles no saite diz que faz o pagamento em segundos, mentira fui enganado , agora solicitei a minha retirada e o atendente do chat diz que é 24Horas, então eles enganam os jogadores dizendo que o saque é imediato.

Dear ivansilvestre1970,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear ivansilvestre1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.