Betstro Casino - プレイヤーの撤退が遅れています。

I've been waiting for three days for 79 euros to be transferred to my MiFinity wallet.

The customer support keeps replying with the same message.

We are pleased to inform you that the relevant department has reviewed your withdrawal request and it is now in the queue for processing.

Once your withdrawal is approved, it will be credited to your payment method. For e-wallets, this usually happens instantly.

It's been in the queue for three days now.

Три дня жду деньги на кошелек MiFinity сумма 79 евро

Служба поддержи отвечает по почте одно и то же.

Мы рады сообщить вам, что соответствующий отдел уже рассмотрел ваш запрос на вывод средств и он находится в очереди на обработку.

После одобрения вашего вывода, он будет зачислен на ваш платежный метод. Для электронных кошельков это обычно происходит мгновенно

И так уже три дня в очереди

Dear Alina2000,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

The money arrived today. The complaint can be closed. Thank you.

Деньги сегодня пришли.Жалобу можно закрыть.Спасибо

Dear Alina2000,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru