Betstro Casino - Betsrto で出金の問題が発生しているプレーヤー。

Betsrto simply cannot manage to pay my money out. Every single time, an email alert arrives stating that I must bet 100% of my deposited amount before withdrawal and that this is the reason my withdrawal has been declined. Despite betting well over my deposit, every time I attempt to withdraw, I am provided the same reason why the transaction cannot proceed. It appears that they are trying to scam and not pay my money, even though the amount is small.

Betsrto ei vaan kykene maksamaan rahojani. Sähköpostiin tulee joka ikinen kerta ilmoitus siitä, miten minun täytyy lyödä vetoa 100% talletuksen summasta ennen kotouttamista ja että siitä syystä kotiutus on hylätty. Olen lyönyt vetoa reilusti yli talletukseni summan, mutta joka ikinen kerta kun yritän kotiuttaa saan aina saman syyn sille miksei kotiutusta voi suorittaa. Vaikuttaa siltä, että he vain yrittävät huijata ja olla maksamatta rahojani, vaikka summa on pieni.

Hello niskanenmiro,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betstro Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How much did you deposit there exactly and how much did you wager from it? Did you also use any kind of bonus? If possible, could you please forward your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear niskanenmiro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.