Betti Casino - プレイヤーに乗数の計算ミスの問題が発生します。

Hello, I played at Betti Casino Red Door Casino where my multipliers were not calculated correctly, in my case, it should be x7. I have already lodged a complaint but apparently everything seems to be 'fine'.

Hallo ich habe bei Betti Casino Red Door Casino gespielt mir wurde nicht meine Multiplikatoren berechnet in meinem Fall ×7 habe schon Beschwerde Eingereicht aber angeblich alles korrekt

Dear karinfreese1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Thanks you can close the case

Danke Sie können den Fall schließen

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.