Bettilt Casino - プレイヤーのアカウントはブロックされました。

my account has been blocked by game and my money is not return to me .

Dear shyamsundar29,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Bettilt Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from the casino as to why your account was blocked? Please forward any relevant communication between you and the casino regarding blocking your account to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear shyamsundar29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.