Bettilt Casino - KYC の問題により、プレイヤーのアカウントは閉鎖されました。

I have account with bettilt385.com casino approx 2 month old. In this period I have deposited and withdrawal many times.But on 06/03/2025 I have deposited INR 4500 and after playing I have won approx 23000 INR. and apply for withdrawal. But betting cancel my withdrawal and ask for full KYC. I have given all requested documents like IDCard back and front, Photo with I'd in hand, bank statement for transaction. After 3 days later  he ask for call validation. During this period I have made approx INR 90000.

After one failed attempt (not pickup call for some reason) ,in second attempt I have given all questions answer like Email , name, DOB, last deposit amount, last bet amount etc. 

My last deposit INR 4500

Last bet  INR 10000 on basketball 

Last Aviator bet  INR 612 on 11/03/2025

After this she told me to wait for email. After 5 minutes he closed my account telling in mail that I failed in call validation. What the fuc***. 

Please help me to return my winning money of INR 900000.

This site is doing scam with people. I f win small amount no problem. If won big he stole ur money.

Dear bk2700bk2700,

Thank you very much for submitting your complaint.

I’m sorry to hear about the frustrating experience you’ve had with Bettilt Casino.

To help us investigate the situation and assist you better, could you please clarify a few things?

1. When you requested the withdrawal of your INR 23,000, did you receive any specific reason for the cancellation, other than the KYC process?
2. After you submitted all the requested documents, did you receive any confirmation from the casino that the documents were accepted or reviewed?
3. Can you confirm if you received any formal communication about why your account was closed? Was there any mention of any specific issues with the call validation process?

Your cooperation is essential for us to be able to move forward and resolve this issue effectively. The more detailed information you can provide, the better we can understand what went wrong and help you get a fair solution.

Please feel free to forward any relevant communication or documents to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

I have requested three times withdrawal before of small amount like 2k-3k. When I requested apprx 23000 INR. He cancelled the withdrawal and write for further information contact support.

I have contacted support he told me casino have right to ask for kyc. He requested the documents as earlier I mentioned. I have sent all. After 2 days I have contacted again he told me your kyc is under last step for call validation.

First time I have not received because due to busy schedules. In second attempt I received the call., one lady ask me my Name, address,DOB as per given ID proof. Also she asked last bet. I have answered everything. Than she told me to wait for confirmation email. After 5 minutes I got email that....

Hello, Bhaskar

Thank you for choosing Bettilt!

Your account has been closed permanently as per our terms and conditions.

Kindly note that we performed a validation call and you failed in it.

4.2.3. We reserve the right to use additional procedures and means to verify your identity (KYC) when effecting deposits into an Account and to close an Account if you fail to send these documents to us.

In order to return your last deposit, we need the following details

Username:

Name:

E-mail:

Neteller/Skrill account details :

Join our Bettilt Telegram community now! Click the link to connect instantly. - https://t.me/bettilt_in

If you have any questions or suggestions, please do not hesitate to contact us.

Best regards,

The Bettilt Team

Case Ticket ID: 72U4F8

Assigned agent: Rio

Dear bk2700bk2700,

Thank you for your update.

Could you please confirm if the casino has provided a recording of the video call?

If you have received the recording, please feel free to forward it to petronela.k@casino.guru for review.

Dear bk2700bk2700,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.