BetUS Casino - プレイヤーが賞金を受け取れずにいます。

This casino has told me lie after lie about my withdrawal request. It's like pulling teeth from a baby trying to get your Payout. I used no bonus and only won my money back and I have gotten nowhere with these people. I was never told to send my Id in so I did got approved for the Payout on 12 /4 but started this hassle on 12/1 with the withdrawal request. since then it's been one lie after another, you will get your withdrawal by noon on the 5th, then the 6th and now I was told a ticket was open ticket today and I should get a email in two hours. That never happened and now I'm being told to call back in a hour. Its just one lie after the next. I would advise anyone to pass this site up if you don't like lies because that's all they do here

Dear vanessaprtr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear vanessaprtr,

Have you received your withdrawal from the casino yet?

No, I have gave up because they are full of it and I don't ever plan to play on their site ever again.

Thank you for your reply, vanessaprtr. Do I understand correctly that you are not longer interested in proceeding with this complaint?

That is correct and thank you for helping me with it but it's a waste of time for me. Hope you have a great holiday season.

I understand. I will now close this complaint as per your request. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.