BetUS Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

I deposited $1000 to get a casino bonus, but it turns out it’s not available to Japanese players.

When I tried to withdraw the $1000,

The phone verification didn’t work properly. Initially, they suggested using Zoom for verification, but when I tried to proceed, they said it was impossible without a mobile phone.

I tried it, but it didn't connect.

The casino has no intention of offering an alternative solution.

1000ドル入金してカジノボーナスをもらおうとしたけど日本人対象ではないので

1000ドル出金しようとしたら

電話認証がうまくいかない

初めはzoomでやろうと提案してきたので実行しようとしたら　携帯電話以外無理と言われた。

なんで試しての繋がらない

カジノは別の案を提出する気持ちがない

Dear hirokann0525,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetUS Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is using a phone not a valid solution for you? Are you not able to use the phone of a friend or a family member?
• Could you please share with me your communication with the casino refusing to provide you with an alternative solution to the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Isn't using the phone a valid solution? Can't you use a friend or family member's phone?

It doesn't work!

Just an automated voice

No restrictions imposed by your mobile carrier

I tried 3 and they're all the same

電話を使うのは有効な解決策ではないですか? 友人や家族の電話を使うことができませんか?

かからない！

自動音声が流れるだけ

契約携帯会社による制限もない

3台試したけど全部同じ

Solution

thank you

解決

ありがと

I am sorry, but I couldn't understand your previous comment.

Could you please inform us about any recent developments?

Refunded 🟰 Solved

返金された🟰解決

Dear hirokann0525,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru