Big5Casino - 選手の退場が遅れています。

thet simply not pay anything, even several time they have been send message as a soon it will come etc or they are investigating issue, but just lying

Dear remziocak1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Big5Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise when have you requested a withdrawal from the casino?
• Have you completed a withdrawal in the casino in the past? Is your account verified?
• Could you please explain if your casino account is accessible to you?
• If there is any relevant communication between you and the casino, please forward it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear remziocak1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.