BigWins Casino - 選手の退場が遅れています。

Waited 3 months for a withdrawal. They cancelled it automatically and said it was me which it wasn’t. Now in the endless loop of requesting it again on 2nd January but can take up to 21 working days but I know it’s a lie. TOTAL SCAM

Hello Uk-1991,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BigWins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Uk-1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.