BitKingz Casino - プレイヤーのデポジットは入金されませんでした。

I have problem with Bitkingz casino.I deposit today with bonus which i receive from email but when i deposit i didn't receive it.I contact support and he tell me that i have duplicate account.Its impossible,i never did this anywhere and to deposit,insane..I wish to withdraw money without wagger and to close my only one account

Hello peroni,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitKingz Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you deposit into the casino? Could you please advise if it was your first ever deposit into the casino? What payment method did you use?

When was the last time the casino responded to you and what was it about?

Even if you would have multiple accounts the casino shouldn't have the right to void your deposits. If the issue happen only a few days ago I would definitely wait for a refund in the following days.

Looking forward to your answer.

Regards,

Nick

Actually the money is in the account but I didn't get the bonus because they say I have two accounts, which is impossible. I'm otherwise careful and I would never do that.

I want my money back but without a wagger and to close the account.

Zapravo novac je na računu al nisam dobio bonus zato što kažu da imam dva računa,sto je nemoguće.Ja sam inače oprezan i nikad to ne bih uradio.

Ja želim da mi vrate novac al bez wagger i da zatvorim račun.

And I paid yesterday via Skrill, and I have paid several times since last year.

I uplatio sam juče preko Skrill,i do sad sam nekoliko puta uplaćivao od prošle godine.

I got the money today and closed the account.

But the casino refuses to give proof that I have more accounts, that is a lie.

Dobio sam novac danas i zatvorio račun.

Ali casino odbija da da dokaz da ja imam više računa,to je laž.

Hello peroni,

As long as the casino paid out the money you had, they do not need to provide any evidence of having multiple accounts. I can only recommend to play in a different online casino as it looks like the casino's decision is final.

The complaint will be now closed as the money was credited back to you.

Regards,

Nick