Bizzo Casino - プレイヤーのアカウントは閉鎖されました。

Good afternoon.

I made a deposit and played, and when I went to withdraw twice, the amount was returned to me. When I asked why, I was requested to provide my documents and also to speak with a support agent. We made some changes to my profile, and the agent notified me that everything was okay now and that I just needed to request the withdrawal again. I did, and the next day, when I logged in to check why the money hadn't been transferred, my account was blocked.

I tried several times to explain what happened, but the casino only responds that this is the final decision, and they will not reverse it.

Ridiculous!

Boa tarde.

Fiz um deposito e joguei, e ao sacar durante 2 vezes foi devolvido o valor, quando indaguei foi me pedido meus documentos e também junto a uma atendente. fizemos algumas alterações no meu cadastro, a mesma me notificou que agora estava tudo ok e era apenas refazer o saque, fiz e no outro dia ao acessar para ver o porque o dinheiro não caiu, minha conta estava bloqueada.

Tentei diversos contatos explicando o que aconteceu e o cassino só responde que essa foi a aplicação dada e não voltará atrás.

Ridiculo!

Dear celinacoutinho140343,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you receive any confirmation that your account was verified before it was blocked?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear celinacoutinho140343,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.