Bizzo Casino - プレイヤーのボーナス賞金は無効になりました。

I made a deposit of 200 euros, I started playing and I saw that I won something and I started to play harder until I reached 14,600 euros, what has been my surprise that I requested the withdrawal of the money and I get an email saying that I have breached the maximum bet bonus... The thing is, I've run out of my 200 plus repeat deposits I made.

Nothing can be done against this is a big scam

Hice un depósito de 200 euros, empecé a jugar y vi que gane algo y empecé a jugar más fuerte hasta llegar a 14.600 euros , cuál ha sido mi sorpresa que solicité la retirada del dinero y me llega un mail diciendo que he incumplido la apuesta máxima de bonos ... El caso es que me he quedado sin mis 200 más repetido depósitos que hice.

No se puede hacer nada contra esto es una gran estafa

Dear Bananas9,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found (here):

1e. The maximum bet with an active bonus is 5 EUR, 5 USD, 8 NZD, 8 CAD, 5 CH, 20 PLN, 50 NOK, 8 AUD, 1700 HUF, 10 BGN, 125 CZK, 40 HRK, 500 ARS, 30 BRL, 4500 CLP, 400 INR, 7000 KRW, 25 PEN, 25 MYR, 130 000 VND, 1000 PKR, 300 RUB, 420 INR, 35 CNY. (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to respins) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Bizzo Casino reserves the right to confiscate the winnings. If the currency of your account is not specified - the maximum bet amount is equivalent to 5 euros in your currency.

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet.

Please do not hesitate to forward your game history to petronela.k@casino.guru if you feel that you’ve been accused mistakenly. However, I would like to emphasize that the maximum bet rule has to be followed for the entire bonus wagering.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I'm still waiting for them to send me my game history because they closed my account, to close it very quickly they go but for claims, withdrawals and others...

As soon as I have it I'll send it to you

Sigo esperando que me manden mi historial de juego por qué me han cerrado la cuenta, para cerrarla bien rápido andan pero para reclamaciones, retiradas y demás...

En cuanto lo tenga os lo envío

I have sent my history to the email you provided me, thanks

He enviado mi historial al mail que me facilitasteis gracias

Is this your entire bonus game session, please

Are you aware of buying any in-game bonus features while completing the bonus wagering?

I don't understand the question, sorry. ..

No entiendo la pregunta perdona. ..

All the following bets are over the maximum while having an active bonus.

Are you aware of placing them?

And the other plays? In other words, they should take away what was proportional to the bet with bonuses, not all the money that I had obtained, why was there a moment when I deactivated the bonuses and real money appeared, not with the bonuses

Y las demás jugadas? Es decir me deberían de quitar lo proporcional a la apuesta con bonos no todo el dinero que había conseguido,por qué hubo un momento que desactive los bonos y me aparecía dinero real no con los bonos

I acknowledge your perspective; however, the situation is not as straightforward as you've described. The issue arises because some of the larger bets you placed were actually winning bets. This resulted in an unfair advantage for you, as your active balance grew at a faster rate compared to wagering the bonus only with the allowed bets.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.