Bizzo Casino - プレイヤーの出金が遅れている。

Hello, I made a deposit of 100 euros in bizzo casino, they gave me a welcome bonus that I never asked for, I played roulette and they gave me about 5,700 euros, I said that 4,500 was real money and 1,200 was bonus money, that I could not get it . So I set out to verify my account so that they made me the deposit of 4,500 euros and now they have taken all the money saying that I have violated the rules of the bonus and they have taken 5,600 euros and left me only 100. I am very angry now that the 4500 euros were real money

Hola hice un ingreso de 100 euros en bizzo casino me dieron un bono que yo nunca pedí de bienvenida lg jugué a la ruleta y me tocaron sobre 5700 euros me ponía que 4500 eran de dinero real y 1200 de dinero en bono que ese no podía sacarlo. Entinces me dispuse a verificar mi cuenta para que me hicieran el ingreso de los 4500 euros y ahora me han quitado todo el dinero diciendo que he infligido las reglas del bono y me han quitado 5600 euros y me han dejado solo 100. Estoy muy enfadado ya que los 4500 euros eran de dinero real

Dear Alex141214,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, I have already spoken with them and they have told me that they have decided to withdraw the money that they are not going to pay. No matter how long you wait

Hola ya he hablado con ellos y me han dicho que han decidido retirarme el dinero que no van a pagar. Da igual el tiempo que esperes

you have not answered me

No me habéis respondido

Thank you for your reply, Alex141214. Did the casino specify which rule you breached?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Alex141214,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.