Bizzo Casino - プレイヤーの預金が失われたようです。

I can't get the money into the account. I have already sent two images to prove the deposit. The deposit history of my account has the pending amount there.

Não consigo que o dinheiro entre na conta. Já enviei duas imagens a comprovar o depósito. O histórico de depósitos da minha conta tem lá o valor pendente.

Dear PedroSobral,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Good morning

All the same. The money was deducted from my bank account AND it does not appear in my casino account

Bom dia

Tudo igual. O dinheiro foi descontado da minha conta bancária E não aparece na minha conta no casino

PedroSobral,

Do I understand correctly you tried to contact your bank and the casino regarding the issue? Did you receive any confirmation from the casino they are working on the issue or not? Was this your first deposit in the casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? 

Dear PedroSobral,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.