Bizzo Casino - 決済が遅延しているとのクレームがあります。

Good evening, I hope you can help me.

I made a ready withdrawal yesterday from the BIZZO CASINO company, they canceled my ready for the reason that there is a photo they ask for the identification of the bank, my name does not look very well because some letters have worn out, but it is obvious that it says my name .

I have also sent them my bank passbook which shows the iban and the account number and I also sent them a screen shot photo of my online profile which is my bank account which also shows all my details

and they continue to cancel the withdrawal and are now asking me for proof of address.However, I have uploaded the identification documents for some of my addresses and they have approved them, but they ask for address identification again.

I believe that they are simply scammers and do not want to put the money.

please can you help me

the amount is still in my account and they won't let me take it and I have no bonus claims no offer was activated

Dear louvari94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The issue was finally resolved the casino accepted the identification documents and the payment was approved so now I'm just waiting for the money to go into my account thank you very much for your reply and effort.

Το θέμα επιλύθηκε τελικά το καζίνο δέχτηκε τα έγγραφα της ταυτοποίησης και έγινε έγκριση πληρωμής οπότε τώρα περιμένω απλά να μπούνε τα χρήματα στο λογαριασμό μου σας ευχαριστώ πολύ για την απάντηση και για την προσπάθεια που κάνετε.

Thank you very much for your reply, louvari94. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

My payment has been made on the first working day i.e. on Saturday the withdrawal request was accepted and on Monday the money appeared in my account.

Thank you so much for your interest have a great day!!

Η πληρωμή μου έχει πραγματοποιηθεί την πρώτη εργάσιμη ημέρα δηλαδή Σάββατο έγινε δεκτό το αίτημα ανάληψης και Δευτέρα τα χρήματα εμφανίστηκαν στον λογαριασμό μου.

Σας ευχαριστώ πάρα πολύ για το ενδιαφέρον σας να έχετε μια εξαιρετική ημέρα!!

Awesome news, louvari94. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.