Bizzo Casino - 選手の退会が遅れました。

Good friends, I hope someone helps me or at least gives me some peace of mind, it turns out that last night I registered in this casino and misfortunes have not stopped happening to me. I got €2,700 and they took it from me when it was time to withdraw because I had violated a bonus rule, well, nothing happens, it was my mistake. I deposit €100 again and manage to earn about €3,600. They have had me all day asking for thousands of documents. I have already delivered everything and now it takes the withdrawal without processing like 3 hours. I'm very worried since I can't stop seeing bad reviews, can someone guide me...?

Buenas amigos, espero alguien me ayude o al menos me dé un poco de tranquilidad, resulta que anoche me registré en este casino y no han parado de pasarme desgracias. Conseguí 2.700€ y me los quitaron a la hora de retirar porque había infringido una norma del bono, bueno no pasa nada fue un error mío. Ingreso de nuevo 100€ y consigo ganar unos 3.600€. Me han tenido todo el día pidiéndome miles de documentos. Ya he entregado todo y ahora lleva la retirada sin procesar como 3 horas. Estoy muy preocupado ya que no paro de ver malas reseñas, alguien puede orientarme…?

Dear Kanario98,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Now they have sent me an email telling me that they have fully verified my account, but the withdrawal is still not processed...

Ahora me han enviado un correo diciéndome que me han verificado totalmente la cuenta, pero el retiro sigue sin ser procesado…

UPDATE: I have been accepted a withdrawal, I will post in the forum when the funds arrive in my account

ActualiZo: me han aceptado un retiro, pondré en el foro cuando me lleguen los fondos a mi cuenta

I update: the money has arrived, the truth was that it was a bummer but then they work fine, they can close the case

Actualizo: me ha llegado el dinero, la verdad que era un rollo pero luego funcionan bien, pueden dar el caso por cerrado

Dear Kanario98,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru