Black Lotus Casino - プレイヤーのデポジットが届きませんでした。

I made a Bitcoin deposit on Black Lotus with a bonus for 303% almost 2 weeks ago. I chatted with several of their people and they keep saying the deposit failed, check with your bank. Well my bank shows the transaction as completed and I emailed them proof that the transaction was confirmed and completed on the blockchain. They still keep saying "we didn't get anything"

Is there anyone in here or wherever that can help?

Dear forrestlbrown2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I used cash app to send the Bitcoin payment. I reached out to them and was told the payment was completed and couldn't be reversed

Hello forrestlbrown2,

Could you please forward the transaction details and any other relevant proof regarding this case to nikolas.b@casino.guru?

Dear forrestlbrown2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Thank you forrestlbrown2 for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello forrestlbrown2,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Black Lotus Casino to join the conversation and participate in the resolution of this complaint.

Dear Black Lotus Casino,

Can you please provide further information regarding this transaction?

Kind regards,

Adam

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear forrestlbrown2,

I have received no response from the casino so far.

Can I ask if there have been any further developments regarding your missing deposit?

Kind regards,

Adam

No responses whatsoever from the casino.

Dear forrestlbrown2,

I have tried to get in touch with the casino repeatedly but had no success. I’m afraid there is not much that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

The casino states that it has a license from Curacao Antillephone N.V. I recommend you to contact them here (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru). I wish I could have been of more help.

Best regards

Adam

This complaint has been reopened at the request of the casino.

We received the following from the casino via e-mail:

"Good Day,

I would like to apologize for the delayed response. Please note the BTC deposit of $36.12 has been credited to your account . We do apologize for the inconvenience caused."

Dear forrestlbrown2,

Can you please confirm that the correct deposit has been credited to your account and that the matter is now resolved?

Kind regards,

Adam

I confirm the funds on my account,thank you.

Dear forrestlbrown2,

I'm glad to hear that your issue has been resolved and your deposit has been credited to you. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam