Black Lotus Casino - プレイヤーのボーナス賞金は無効になりました。

I made a withdrawal several weeks ago & the money never posted to my bank account. I contacted the casino on live chat & they said my withdrawal was declined due to playing consecutive bonuses. I won the money with loyalty points not a bonus. When I made the withdrawal they said it should cost to my bank account within 10 days.

Dear Deanna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general terms and conditions, and this is what I found https://www.blacklotuscasino.com/terms-and-conditions:

"No Player may redeem two non-deposit bonuses consecutively. However, if a Player succeeds in doing so, then any winnings will be forfeited."

Could you please advise if you have redeemed any free promotional offer from this casino previously? Ideally, forward your cashier and bonus histories to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela              

Dear Deanna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.