Blitz-bet Casino - プレイヤーの撤退が遅れています。

Hello, I have completed the KYC for this Casino about 6 days ago. I have emailed the Casino everyday and my account has been verified.

The website chat is offline now, and no one is responding to emails. I would like them to complete my withdrawals and contact me to ensure nothing is wrong.

Dear tommielagerman314,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you submitted a withdrawal request?

Kindly specify the date when you submitted your documents for the KYC verification and when they were checked and approved by the casino.

What types of games did you play - e.g. slots, live casino games, sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

02/08/2025 - They were approved instantly on the website

I played Slots Only.

I have reached out to the Casino via Chat and Email and no one is responding. I would just like to get this completed as soon as possible.

Thank You.

Thank you for your response.

Could you please send me a screenshot of your transaction history showing the pending withdrawals that are currently in your account?

Please note that usually, we recommend players wait up to 14 days for their withdrawal requests to be processed and paid out by the casino.

Hello

Thank you very much, tommielagerman314, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello tommielagerman314,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Martin

Hello, No one is contacting me? No one is doing anything? its been a week? I want to know waht is wrong with this Casino and why they aren't paying me?

Hello tommielagerman314,

we have already messaged a casino representative who can hopefully give us more information about the matter. I understand your frustration, but all we can do now is wait.

Thank You.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear tommielagerman314,

we are extending the timer again, as we want to explore some other ways to establish contact with the casino. If there are any new developments on the matter, please keep us updated.

I would like to get paid please

Dear tommielagerman314, 

I am very sorry to confirm that since I haven’t received any response from the casino regarding the issue, I cannot continue with the complaint resolution process and am forced to close it as ‘unresolved’.

Usually, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

Sadly, I couldn't be of more help, but bear i mind that closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

Martin, Casino Guru

We’ve reopened this complaint at the request of Blitz-bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Casino Guru Team and tommielagerman314,

We sincerely apologize for not being able to respond to this complaint in a timely manner. We truly understand the frustration this has caused and regret any inconvenience experienced.

After reviewing the account, we can confirm that tommielagerman314 has successfully completed the verification process. Additionally, the first withdrawal request has already been processed on March 25, 2025, at 10:41 UTC.

If there are any further concerns or if additional assistance is required, we encourage the player to reach out to our support team directly. We remain committed to resolving any outstanding issues as efficiently as possible.

Best regards,

Blitz-bet Casino Support Team

Dear Blitz-bet Casino representative,

thank you very much for the update. I am happy we have revisited the matter.

Dear tommielagerman314,

can you please confirm your withdrawal has been paid out?

Hello, Finally, please have them check emails. I have made my 2nd withdrawal request.

Dear tommielagerman31, 

We would like to inform you that all your withdrawal requests have been successfully processed.

Best regards,

Blitz-bet Casino Team

Dear Blitz-bet Casino representative,

thank you very much for the update.

Dear tommielagerman314,

can you confirm that your withdrawals have been paid out? If that is the case, we'll be happy to close this complaint as "resolved" in our system.

Yes, all has been paid.

Dear tommielagerman314,

We're glad to hear that your issue has been resolved, and once again would like to thank the support team over at Blitz-bet Casino their response. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru