Blizz Casino - プレイヤーの確認が遅れています。

I've jumped through all the kyc hoops still pending withdrawal. They said it would take 1-2 days to complete it has been 2 days the whole attempted withdrawal process has almost taken 7days

Hello randomizemail1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with xxx Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

The issue is not the verification. I completed the verification on the 4th of Feb 2023 it is the delayed withdrawal that is the problem. They said 2 days max for withdrawal after verification was complete it is now coming into the third day. I spoke with eula from customer support yesterday and she said she has created a ticket with the financial department but this is what they have been saying for days now

Hello randomizemail1,

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request just as stated above. If its's been less than 2 weeks, I would recommend to wait only.

Hello randomizemail1,

As mentioned above, unless it's been less than 2 weeks, I can only recommend to wait. Once the withdrawal is being processed for more than 14 days, we can try to intervene.

Dear randomizemail1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Because you guys aren't even listening. I got a fair response from askgamblers.com and it was concluded unresolved because the casino didn't reply.