Blizz Casino - 選手の退会が遅れました。

Hello, two weeks ago I register in Blizz Casino and I played slot games, now total balance 50.7 litecoin, in today's value about $3950, all usd are in cash balance, bonus balance $0.00 full complete 100% wager. I request withdraw $1300 09-12-2022, but status still requested and pending, my KYC complete level 3 as they wanted. When I contact with agents about withdrawal problem, they answer always different reasons. Need wait 24 hours, next agent answer need wait 3-5 day after you added last document, last reason need wait 2 business day.. but it's the almost fourth business day and nothing.

I attached all the conversations with the agents.

Many Thanks

Dear Aixs, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards, 

Kristina

Dear Aixs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.