Blizz Casino - 選手の退会が遅れました。

Hi,

I won almost 10 k euros in total. I have received around 8 k euros so far, but the casino seems to be really slow in withdrawal processes even though offering crypto methods. I'm still waiting for 2000 usd 1k usd each withdrawal for more than 14 days now. Please process my withdrawals asap.

Kind regards

Masa341

Dear masa341,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if the entire amount of €10,000+ has been approved by the casino and subsequently split into several installments? When was the last withdrawal received, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, the payments from the casino have been split into installments of $1,000 each. I received the last payment on April 3rd, 2023.

Hallo, die Zahlungen vom casino wurden in Raten je 1.000 usd aufgeteilt. Die letzte Zahlung habe ich am 03.04.2023 erhalten.

Thank you very much, masa341, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you masa341 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Blizz Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

I have just received the first payment (1000 usd) and now only need to make another payment of 1000 usd

Die erste Zahlung (1000 usd) ist soeben bei mir eingegangen, jetzt fehlt nur noch eine weitere Zahlung in Höhe von 1000 usd

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Unfortunately, a payment of 1k usd is still missing. Almost 4 weeks have now passed. The casino also doesn't reply to messages, very poor communication

Leider fehlt weiterhin noch eine Zahlung von 1k usd. Inzwischen sind fast 4 Wochen vergangen. Das Casino antwortet zudem nicht auf Nachrichten, ganz schlechte Kommunikation

I have now received my money in full! 👍

Ich habe mein Geld inzwischen komplett erhalten! 👍

Dear masa341,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter