BlueChip Casino - プレイヤーが賞金を受け取れずにいます。

Hi iam a vip customer in bluechip i deposited for the free spins.which was no wager that to only 100INR for 20 free spins i won 1700 only and my deposited amount is 8000INR they confiscated my withdrawal.iam asking the reason they are sending some link of terms and conditions and it is showing just a term you did illegal but it didn't show what i did.please help me

It was confiscated and not in pending also please check.

Dear Bharath24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with BlueChip Casino. Did the casino specify how exactly did you breach the terms? Is your account currently still open? Is it possible to forward your deposit, betting and bonus history to nikolas.b@casino.guru?

When was the last time you contacted the casino and what was it about.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

You can close my complaint problem resolved

Dear Bharath24,

Have you received your withdrawal from the casino yet?

Dear Bharath24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Bharath24,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru