BlueChip Casino - プレイヤーのアカウントが予期せず閉鎖されました。

Hello casino guru,

I registered bluechip casino on 22nd nov 2024, I deposit 1k with welcome bonus. After that I play 1x with my real balance then I submit 1500 withdrawal.After two hours my account was closed.I don't know why they block my account...When I ask they said u break our terms and conditions. But I didn't break any terms and conditions. Please solve this problem.

Dear pinjarimasthanvali10,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you passed the full KYC verification? Or have you at least submitted any identity documents to the casino?

Kindly forward me the email you received from the casino after your account was blocked at veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear pinjarimasthanvali10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.