BlueChip Casino - プレイヤーのアカウントが予期せず閉鎖されました。

Blue chip casino give me 1000 bonus and wargaring ×20 I am complete wargaring I won 1000.and I withdrawal money and blue chip casino my account was blocked why I don't know please help.

Dear adhikarir424,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• When did you create your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Slots and jetx play and wining 1k

Thank you for your reply, adhikarir424. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

My account are not verify

6-7 months ago I created account

 i send money 2k but money no refund please refund my money

Please refund my money

Thank you very much, adhikarir424, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you adhikarir424 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BlueChip Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what we can do to help resolve this issue.

Thank you!

Dear all,

Thank you for waiting!

We are already processing your request and will provide our response as soon as possible.

Best regards,

BlueChip Customer Care Manager

Dear adhikarir424 ,

We acknowledge receipt of the complaint regarding an alleged request for a deposit via email, purportedly originating from our website.

After conducting an internal review, we can confirm that no such email was sent by us or any authorized representative of our platform. Our company does not engage in or authorize any communication soliciting payments for account reactivation, and we strongly advise players to remain vigilant against fraudulent schemes perpetrated by third parties.

We are not responsible for fraudulent actions of third parties on the Internet and other resources. We can also confirm that our official email was not used and the letter looks like fraud or fake one.

As explicitly stated in our Terms and Conditions:

11.3 Neither the Company, nor the software provider, nor any of our affiliates or connected parties will take any liability for any losses, expenses or harm that are supposed or are actual consequences of:

….

11.3.2 any kind of fraud, false or misleading activity.

…..

11.3.11 any circumstance out of the Company’s direct control, including problems connected to the equipment and software (including computer viruses and software), data transferring systems, telephone or other communication methods, or by your internet service provider.

We urge the complainant to verify the authenticity of any communication they receive by checking the sender’s domain and contacting our official customer support for clarification. Additionally, we encourage reporting such fraudulent attempts to our support on the website to prevent further occurrences.

Should you require any further details regarding our findings, please do not hesitate to contact us.

We are also attaching to the response an example of our official letter for players.

Please note that our account is verified.

Best regards,

BlueChip Customer Care Manager

Thank you for the clarification BlueChip Casino representative. Would it be possible to disclose why was the player's account closed in the first place before this unfortunate incident? Thank you in advance for your cooperation!

You leaked my data and scammed me.

Dear adhikarir424 and Peter ,

Player's account has been suspended for violations of rules 10.1 and 3.3 due to the discovery of duplicate accounts.

3.3 Your account with the Website must be registered in your own and correct name. Only one account per person, per household / address, per phone number / email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts." You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:

3.3.1 Each action performed using a Duplicate Account is considered void.

3.3.2 Any promotions that the Duplicate Account has participated in will be cancelled.

3.3.3 Any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company.

3.3.4 The duplicate account will be closed without an option to reopen it.

10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent including, but not limited to:

participating in any type of collusion with other players;

development and use of strategies aimed at unfaithful bonus abuse;

fraudulent actions against other online casinos or payment providers;

provision of counterfeit documents;

use of stolen cards;

creating more than one account in order to get advantage from the Company’s promotions;

provision of incorrect registration data;

provision of counterfeit documents.

We are ready to provide all evidence of this to the representatives of Guru Casino.

Best regards,

BlueChip Customer Care Manager

Thank you for the update BlueChip Casino representative. Would it be possible to provide me with evidence of duplicate accounts? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear all,

Thank you for waiting!

Dear Peter,

Of course, we will send all the documents to your email.

Best regards,

BlueChip Customer Care Manager

Dear BlueChip Casino representative, I have not received any information yet. Would it be possible to make sure that the email was dispatched or send it again? You can forward any information to the following email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear Peter,

Could you please check your email now?

All the documents have been sent.

Best regards,

BlueChip Customer Care Manager

Thank you for providing me with the information BlueChip Casino representative.

adhikarir424, the casino has provided us with evidence that justifies the closure of your complaint. When it comes to your issue with the casino impersonator we cannot assist in a situation like that. We can only recommend contacting your bank or payment provider and trying to file a complaint with them. I apologize I can't be of more help on this occasion. Due to that reason, this complaint will now be rejected. Thank you for your understanding.

Kind regards,

Peter