BlueChip Casino - プレイヤーのアカウントは詐欺の疑いで閉鎖されました。

Dear casino guru,

I created bluechip gaming account on 17th March and deposited 8000 and get bonus of 15000 and my current funds is now approx 41000 and they start verification by asking of my id, selfie and Bank statement pdf.

I submitted all the details and after that they asking for proof of the funds deposited to bluechip casino but by mistake i sent screenshot of February month but soon i sent the pdf of my bank statement in which deposit of March month is shown but after that they blocked my account for some fraudulent activities.

But I didn't do any kind of fraud.

I think there is some misunderstanding while checking my bank statement.

I request you to please help to get my fu

nds.

The email from the bluechip casino is as follow

BlueChip Account Blocked

Dear Dheeraj,

We regret to inform you that your account with BlueChip Casino has been blocked due to suspected fraudulent activity. This action is by our Terms & Conditions, specifically clause 10.1, which outlines our strict anti-fraud policy:

"The Company considers the following actions as fraudulent including, but not limited to:

- participating in any type of collusion with other players;

-- development and use of strategies aimed at unfaithful bonus abuse;

-- fraudulent actions against other online casinos or payment providers;

-- provision of counterfeit documents;

-- use of stolen cards;

-- creating more than one account in order to get advantage from the Company's promotions;

-- provision of incorrect registration data;

-- provision of counterfeit documents."

After reviewing your account activities, we have detected certain transactions or behaviors that are potentially fraudulent practices. As a result, we have exercised our right to block your account.

Please note that we cannot return or compensate any funds remaining in your account balance.

Best regards,

BlueChip Antifraud Team

Dear kumardhiru246,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please forward me the documents you sent to the casino for verification? My email address is veronika.f@casino.guru.

What types of games did you play? Were they slots, live casino games, or did you bet on sports?

Could you kindly send me a link or a screenshot of the bonus you activated and played with?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I sent all the documents you want to your mail.

Please check and help me.

Thank you.