BlueChip Casino - プレイヤーのアカウントは閉鎖されました。

Hello Casino Guru,

My bluechip account was blocked on 13/06/2024,,, They said that you breach our terms and conditions ...Please help me to reopen my account

Dear shaikvali01963,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you have any remaining balance in your casino account?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Casino Guru,

Yes I submitted withdrawal 2k or 4k,,I have no idea about that ,,But surely I submitted withdrawal some amount,,After that my account was blocked..

I played slots and live casino,,

Yes, my kyc was successfully completed,,

On that day I deposite 3 times back to back because I loss my amount that's why I deposite back to back 3 to 4 times,,At that time bonuses was added to my reward section I have no idea about that bonuses,,I loss my all real balance then I notice there is bonuses in my account so I played with that bonus and I win some amount (2k or something) and I submitted withdrawal after sometime they close my account

Thank you very much for your reply, shaikvali01963. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I share screenshot of conversation between me and bluechip casino to your mail

I already sent screenshot of conversation between me and bluechip casino to your mail(kristina.s@casino.guru) and also I am sending here

Could you please clarify once again how much money you had in your casino account before it was blocked?

May be it's 2k ...But I don't want that money...I need my bluechip account

Please understand, that casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. Unfortunately, we do not investigate the reasons behind the account closure if the player's only interest is to reopen the account.

Yes i am interest to reopen my account

Please read my last message again.

Dear shaikvali01963,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.