BlueChip Casino - プレイヤーのアカウントは閉鎖されました。

My account was blocked 15/02/2025,, When I asked them send your kyc details,, I send my kyc details after that,,they saying that you have multiple accounts

Dear Raghavendra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you use a VPN?

Was there any balance on your account when it was closed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

From my household only one was created ,i.e, my account...No other accounts was created in my family members,,they have no idea about casinos,,,

About kyc??...My account was not completed kyc,,because they didn't ask any kyc before account closure...

I don't have any balance in my account,,

I didn't use any vpn,,

Actually on that day when my account was blocked,, It's working normally till afternoon... suddenly at evening it was logged out,,And when I am trying to logining shows incorrect mail or password,,I tried with reset password but same issue...First they said your account was active,,no problem to your account... Saying reset your password and try again but not work..

After that they asked kyc,,,then I sent my details via mail..after one day they saying that your was blocked because creating multiple accounts...

This is all nonsense from bluechip

Dear Raghavendra, unfortunately, since there were no funds in your account at the time it was closed, we are unable to provide assistance in resolving this matter. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect multiple accounts, irregular play, or other questionable activities, or for no reason at all.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.