BlueChip Casino - プレイヤーの入金が遅れています。

Amount debit my Bank account but not received the blue chip casino

My Bank say that merchant received this payment and claim but bluechip casino denied

Dear manishkraheja1318,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

Was it your first deposit in this casino?

Please could you forward the communication with your bank to dominika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Dominika

Dear manishkraheja1318,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.