BlueChip Casino - プレイヤーの出金が遅れている。

Dear Casino guru team I want to raise a concern against this case you know I'm having severe problems multiple times with this casino last time. My deposit has been arrived in around 10 days and now when I deposited again and I have been winning this time oil deposited 1256TRX into my account and now my balance is 10,200 TRX are used to play sports betting and some crash games. No when I try to withdraw my withdrawal is always showing pending and also even my account is verified I have also tried contacting them via their mail but they did not respond to any of my mail. Please help me getting in my funds back. This casino is keeping the deposited and winning amount of the players in this case, it might turn into a scam. If this happens they did not want that player win so they circumlocution things until the player loss, their winning amount again dear Casey Nu bro team. I kindly ask you to help me getting my friends back

Dear Hiteshkumar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Hiteshkumar,

Have you received your withdrawal from the casino yet?

Dear Hiteshkumar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.