BlueChip Casino - プレイヤーの賞金は没収されました。

Hello Casino guru,

I playing bluechip casino from 1 year..I make many deposite's and withdrawal's....I didn't face any issue with bluechip casino...On 18th nov I make deposite Rs 3200 and I play 1x in live casino after that I submit withdrawal amount 6200....On that end of the day withdrawal was approved after 24 hours the withdrawal was rejected....Again I resubmit my withdrawal,after two hours the amount was confiscate....When I ask support chat,says u break our terms and conditions and send 9.6 paragraph article...In that 9.6 paragraph about bonus abuse, but I play with my real balance and I didn't win bonus balance...Please solve this problem

Dear Raghavendra,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. According to the screenshots you shared with us, your winnings were confiscated following rule 9.5 of the Terms and Conditions:

9.5 We reserve the right from time to time to conduct a game play review/review the customer`s gaming activity. If upon such a review it appears that the customer violates the Company's Anti-Fraud Policy (paragraph 10 of the present Terms&Conditions), we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to suspend the account.

Could you please specify what game you played?

Could you kindly send me a screenshot of your bonus history showing that you did not have any active promotions at the time you requested your withdrawal?

Are you able to log into your account?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika