BlueChip Casino - プレイヤーは入金遅延の問題に直面しています。

I made a deposit request using Phone/QR method . After selecting the method there was an upi address on which I have to pay the amount, I simply copied and pasted in my phonepe app and paid the amount successfully. After waiting for 10 min I realised money is not added and I just contacted bluechip support with the screenshot of my payment.

And still issue is pending and I don't know where is my money.

Please help me to get my money. It's a really big amount to me.

Dear sonu00, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Payment was made to the right account and I have contacted my bank for confirmation too.

Casino has not added money to my account. Everything is done correctly from my side. I need you to check with casino and check the account they provided on the deposit page. I also need proof from them that the respective account has not received the amount. This is unfair. Why always players suffer and provide every little thing and casino just sit and relax.

Dear sonu00,

Could you please update me on the status of your deposit?

Dear sonu00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.