BlueChip Casino - 詐欺の疑いにより、プレイヤーのアカウントは閉鎖されました。

my account is blocked without an region when i ask custumer service he told me We're sorry, but your account has been blocked for violating our casino rules. Specifically, rule 9.6 and rule 10.1. but i not voilate any rule please help my to recover my account my accunt is verified if i voilate any rule tell me to provide proof

Dear Prince2272204,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BlueChip Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

*I registered in this cassino one week ago after reading cassino guru safety index

*I played many game like mostly live route, fishing war etc

*No i not received any type of bonus

* The day my account was closed I recharged three time two time i lose my money when I recharge third time my account is blocked

Could you please share your communication with the casino when attempting to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I not made any screenshot

Thank you very much, Prince2272204, for your reply.

Has the casino informed you about your account closure via email? Could you please forward it to my email at tomas@casino.guru

I apologize for the inconvenience.

Dear Prince2272204,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Close my complaint

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.