BoGamba Casino - 選手の辞退は2週間以上遅れた。

Hello Casino Guru Team,

I have already fully verified myself at the mentioned casino and ordered the payout 14 days ago.

The chat (if it's there) only says that it can take longer. But not more than 14 days.

I ask for help.

Hallo Casino Guru Team,

Ich habe beim genannten Casino mich bereits vollständig verifiziert, die Auszahlung seit 14 Tagen in Auftrag gegeben.

Der Chat (wenn er mal da ist) sagt nur das es länger dauern kann. Aber doch nicht mehr als 14 Tagen.

Ich bitte um Hilfe.

Dear Klaus91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello Petronela,

I am fully verified. I made an immediate transfer.

I've been waiting 14 days. That's why I only now turned to you.

Hallo Petronela,

Ich bin vollständig verifiziert. Ich habe Sofort Überweisung getätigt.

Ich warte ja schon 14 Tage. Deswegen habe ich mich auch erst jetzt an Sie gewandt.

Thank you very much, Klaus91, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

The payment has been made. Thanks for the help.

Die Zahlung ist erfolgt. Danke für die Hilfe.

Dear Klaus91,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter