BOHO Casino - 決済が遅延しているとのクレームがあります。

First let me explain to you, I played without a bonus, now when I need to pay out they defend that they can't do it via master card, that I can only do it through the bank, and the initial payout limit is €200, then I asked them to pay me out via MiFinity and again they won't. And now the second case, when I invested, they got 100 free spins that I played and they got 89 €, they transferred that money to my account and when I started playing and they got 100 € they immediately deleted all that money, I played according to the bet a maximum of 60 cents, a disaster from the casino, that's why I'm asking for help to pay me my money and return to my account all the money I played with the bonus, let's be clear, these are two new ones, mine that I'm waiting for and especially the other money from the bonus.

Prvo da vam objasnim, igrao sam bez bonusa, sada kad treba izplatiti oni se brane da nemogu preko master card da mogu samo preko banke, a limit početne izplate je 200€, onda sam zatražijo da mi izplate preko MiFinity i opet neče. A sad drugi slučaj, kad sam uložijo dobijo sam 100 bezplatnih spinova koje sam odigrao i dobijo 89 €, taj novac su mi prebacili na račun i kad sam počeo da igram i dobijo 100€ odmah su mi izbrisali sav taj novac, igrao sam po okladi maksimalno 60 cenata, katastrofa od kazinoja, zato tražim pomoč da mi izplate moj novac i da mi vrate na račun još sav novac koji sam igrao sa bonusom, da se razumijemo to su dva nova, moj koji čekam i posebno drugi novac od bonusa.

Dear rile15,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear rile15,

Have you received your withdrawal from the casino yet?

Dear rile15,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.