本日、2024年1月19日にBoho Casinoから20ユーロを引き出しました。私はすべての検証プロセスを経ましたが、初めて、入金する前に、私の身分証明書が期限切れであるため私の文書が承認されなかったという内容の電子メールが届きました。しかし、私は 2023 年 4 月 18 日に身分証明書を更新したばかりで、6 か月も経っていないので、有効期限が切れているはずはありません。カスタマー サポートに連絡したところ、問題は解決され、私の身分証明書が受け入れられ、承認されたことが確認されました。しかし、20 ユーロを入金して出金しようとすると、私の身分証明書が 2 回失効したとして出金がキャンセルされました。私はすべての書類を提出しました。私は結婚していて、請求書は夫の名義になっています。私はすでに支払い証明書、銀行取引明細書、身分証明書を提出しましたが、今のところ出金の兆候はありません。
I made a withdrawal today, January 19, 2024, of 20 Euros from Boho Casino. I had gone through the entire verification process, and the first time, before I made a deposit, they sent me an email stating that my document was not approved because my identity proof was out-of-date. However, I had just updated my identity proof on April 18, 2023 - less than 6 months ago - so it couldn't possibly have expired. I contacted customer support, and they resolved the issue, confirming that my identity proof was accepted and approved. However, after I deposited 20 Euros and tried to make a withdrawal, they cancelled my withdrawal, claiming that my identity had expired two times! I have provided all of my documentation. I'm married and the bills are under my husband's name. I've already sent in proof of payment, bank statements, and my identity document - and still, there's no sign of my withdrawal so far.
Fiz um Levantamento Hoje dia 19/01/2024 de 20 Euros no Boho Casino, eu fiz toda a minha verificação e na primeira vez antes de depositar eles me mandaram um email dizendo que meu documento não tinha sido aprovada por quer a minha identidade estava vencida, sendo que tirei minha identidade dia 18/04/23 menos de 6 meses e eles disseram que estava vencida, chamei o suporte e eles resolveram e disseram que tinha sido aceita e aprovada, depois que depositei 20 Euros fui tentar sacar eles cancelaram meu saque e disseram que minha identidade tinha sido expirada duas vezes!!! Já forneci toda minha documentação, sou Casada! As contas estão no nome do meu marido já enviei comprovante de pagamento e extrato bancário e minha identidade..... e até agora nada do meu saque
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