Bonza Spins Casino - プレーヤーがKYCアカウントの確認を完了するのに苦労しています。

I have been playing for years I have spent over 100k and no withdrawal ever can’t through and I play no bonus only real cash after I was advised it’s better as a big punter to play real cash no bonuses and I can never take my money out. I have sent bank statements dating 6 months and evidence of withdrawal and all I’d it was accepted by them. Bonza payment team requested more documents that can’t be supplied cos I my accounts got hacked of their site and I canceled my cards and got new ones and i provided the proof of that . They keep rejecting my withdrawal an force me to play it. However I sent these documents last year and the and so basically I can’t take my money out .

this is a Scam they shouldn’t take money without validating first .

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if there is any list of documents which have been requested by the casino to complete verification? Also, please provide more information regarding your account being hacked. You can forward any relevant communication to my email address: petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.