Boo Casino - プレイヤーの撤退が遅れています。

I made a deposit to play, but when I tried to make a withdrawal, it said that it was not processed. I don't know why, since my account is in good standing. It asks me to cancel my withdrawal.

Ise un deposito para jugar pero al querer aser un retiro me dice que no se proseso no se porque si mi cuenta esta bien me pide canselar mi retiro

Dear Audielm,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Audielm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.