Boo Casino - プレイヤーはボーナス ポリシーに不満を持っています。

The casino informed me that I will no longer receive bonuses from the platform, without any justification. Before I won (fairly and using their bonus 200 reais).

O casino me informou que eu não receberei mais bônus da plataforma, sem nenhuma justificativa. Antes ganhei (de forma justa e com o uso do bônus deles 200 reais).

Dear carkonvr,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please note that each casino has a different bonus policy and reward system. Unfortunately, we are not in a position to penalize the casino for not giving you the bonus, nor can we ask the casino to give them to you. Casinos can exclude players from receiving bonuses whenever and for whatever reason and we do not investigate issues like this further.

If there is anything else, I could help you with, please do not hesitate to let me know, otherwise, I will be forced to reject this complaint.

Thank you for your understanding.

Best regards,

Kristina

Yes, I understand, I just wanted to clarify the way the casino operates.

Eu entendo sim, só queria deixar explícito o modo de operar do casino.

Thank you for your reply, carkonvr. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.