Boomerang Casino - プレイヤーの撤退は遅れます。

I've been waiting for my money for almost a week and support always says there are technical problems

Hello mari84,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boomebrang Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear mari84,

Thank you for your feedback.

We are truly sorry that this situation has arisen and that you are disappointed about it.

We kindly ask you to note, that the processing of withdrawal requests does not always depend only on us, as well as on your payment methods.

As far as we can see, your requests have been canceled by your payment provider and in such cases, we may advise you to use another bank account or alternative payment methods.

Also, we want to draw your attention to our rules, in accordance with clause 6.16 of our Terms and Conditions (https://boomerang-casino.com/en/rules), requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3(three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms.

Moreover, the time of transactions may differ depending on the withdrawal method, your account level, or other relevant factors.

We hope we managed to clarify the situation for you and you will have no more worries and doubts about our casino.

We wish you a nice day!

Please, remember that you can always contact us via email and send information to: support@boomerang-casino.com

Best Regards,

Boomerang Casino Team

Dear mari84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.