Boomerang Casino - プレーヤーがゲームを起動できません。

I made a deposit of 40 euros on 7.02 and didn't claim a bonus after the deposit I bought free spins at the Wild Marmelade slot for 40 euros, use 40 cents

The free spins would be bought after the purchase, the slot broke and since it hasn't opened, an error has been displayed to me for over 2 weeks

I've contacted support several times

Wrote email twice

I am put off by support and my emails are not answered

I want it finally resolved

The slot doesn't open and the money is gone

Habe am 7.02 eine einzahlung von 40 Euro gemacht habe kein bonus beansprucht nach der einzahlung habe ich freispiele bei der slot Wild Marmelade gekauft für 40 Euro Einsatz 40 Cent

Die freispiele würden gekauft nach denn Kauf ging die slot kaputt und seit den geht die nicht auf wird mir seit über 2 wochen ein fehler angezeigt

Ich habe mehrmals ans Support mich gewandt

Habe 2 mal Email geschrieben

Ich werde von denn Support vertröstet und an meine Emails würde nicht reagiert

Ich möchte das es endlich geklärt wird

Die slot geht nicht auf und das Geld ist weg

Dear Tati2881,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did the game stop working before or after you played with the free spins? Do I understand correctly that this is the only game that doesn't work?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello yes I bought the free spins, the slot crashed immediately and couldn't be opened at all and I couldn't play the free spins at all, the slot shows the error message all the time

Hallo ja ich habe die freispiele gekauft sie slot ist sofort abgestürzt und ließ sich garnicht seit denn offene und ich könnte garnicht die freispiele spielen die slot zeigt die ganze zeit denn Fehlermeldung

Yes, that's the only slot that doesn't open anymore, the other slots work normally, whenever I try to open the slot, the error comes up, I couldn't even play the free spins because they broke immediately after I bought them

Ja das ist das einzige slot die nicht mehr öffnet die anderen slot funktionieren normal immer wenn ich versuche die slot zu offnen kommt der fehler ich konnte die freispiele nicht mal spielen weil die sofort nach denn kauf kaputt ging

Thank you for your reply, Tati2881. Could you please forward me the game history starting from the moment you made the €40 deposit?

Dear Tati2881,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I have already sent you the matter by email. Please check your email inbox, my email is tsha....1@gmail.com

Hallo ich habe ihnen die Sache schon per Email zugesendet bitte schauen sie ihren Email Postfach nach mein Email lautet tsha....1@gmail.com

Thank you very much, Tati2881, for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Tati2881,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Boomerang Casino to join the conversation and participate in the resolution of this complaint.

Dear Boomerang Casino,

Can you please provide any further insight into the game errors the player is experiencing?

Kind regards,

Adam

Dear Tati2881,

There has been no further response from the casino, I will contact them once more. In the meantime, please let us know of any developments.

We would like to ask Boomerang Casino to respond to this complaint. I will extend the timer for 7 days. If there is no response within the specified timeframe, the complaint will be closed as 'unresolved' and have a negative effect on the rating of the casino.

Kind regards,

Adam

Dear Tati2881,

We are sorry you had faced such situation,

In order to investigate this case, we ask you to provide us on support@boomerang-casino.com with the following information:

-bet amount

-bet time

-balance before/after

-screenshots of the problem

Hope for your further cooperation!

Kind regards,

Boomerang Team

Hello

Thank you for your reply, I have sent the matter to the email several times but never received an answer

Best regards

Hallo

Danke für ihre Antwort ich habe das schon mehrfach die sachen an die Email gesendet aber nie eine antwort bekommen

Mit freundlichen Grüßen

Thank you for your response, Boomerang Casino.

Dear Tati2881,

Please let us know once the above information has been provided to the casino.

Kind regards,

Adam

Hello

I emailed all the things that were required to the casino

Best regards

tati

Hallo

Ich habe die ganzen Sachen die verlangt würden an das casino per Email gesendet

Mit freundlichen Grüßen

Tati

Thank you Tati2881,

Dear Boomerang Casino,

Please respond and clarify the situation regarding the game errors the player has experienced.

Kind regards,

Adam

Dear Tati2881,

Thanks for your cooperation

We have sent you a letter with instructions that can fix your problem. Did the instructions help?

Waiting for your response.

Kind regards,

Boomerang Team

Hello dear boomerang team

Thanks for your reply I have not received a letter or email to when or what address would it be sent to

Best regards

Tati2881

Hallo liebes boomerang Team

Danke für ihre Antwort ich habe kein Brief bekommen oder eine Email an wenn oder an welche Adresse würde es gesendet

Mit freundlichen Grüßen

Tati2881

Dear Tati2881

Another letter has been sent to tshahoviq1@gmail.com, we ask you to check properly, especially Spam folder.

Let us know when instructions be completed from your side.

Thanks for your understanding!

Kind regards

Boomerang Team

Hello dear boomerang team

Just got the email

What is in the email I have already tried everything it still does not work multiple devices send cookies deleted multiple browsers tried the problem is still there

Best regards

Tati2881

Hallo Liebes Boomerang Team

Habe gerade die Email erhalten

Was in der Email steht habe ich schon alles probiert es geht trotzdem nicht mehrere verschicken Geräte cookies gelöscht mehrere Browser probiert das Problem besteht immer noch

Mit freundlichen Grüßen

Tati2881

Dear Boomerang Casino,

Is there anything further the player can try to do to fix the issue?

Kind regards,

Adam

Dear Tati2881,

Hope you are doing fine!

Since we can't resolve the game bonus crash from your side, we have credited your funds back to the balance.

Let us know if you need our further assistance.

Kind regards,

Boomerang Team

Thank you for your response, Boomerang Casino.

Dear Tati2881,

Can you please respond and let us know if you now consider the matter resolved?

Kind regards,

Adam

Hello

Yes, thank you for sorting it out so quickly

Just a shame that it could be clarified in this way

Before I got dressed up at casinoguru, I wrote to the Boomerang Casino at least 4 or 5 times, both in live chat and by email, and nothing worked

Best regards

Tati2881

Hallo

Ja ich danke ihnen das es so schnell geklärt werden konnte

Finde nur schade das es auf diesen Weg das geklärt werden könnte

Ich habe bevor ich mich an casinoguru Gewand habe mindestens 4 5 mal das Boomerang casino wie in live chat wie per Email angeschrieben und nix hat geklappt

Mit freundlichen Grüßen

Tati2881

Dear Tati2881,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Adam