Bruce Bet Casino - プレイヤーのアカウントは明確な理由もなく閉鎖されました。

Hi,

My account at this casino was closed after I made a win. When I tried to log in, a message appeared saying I had violated their terms and conditions, but I don’t understand how that’s possible since I haven’t done anything wrong.

They claimed to have evidence that my account is being operated systematically with other accounts, but I don’t have any other account. I believe this is a mistake or that they might be trying to scam me. There’s simply no other explanation.

I am requesting your help in retrieving my funds, and I would also like them to provide the evidence they mentioned showing that I violated the terms, as they claim to have it.

Thank you

Dear 3Shaun88,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask a few questions to clarify your situation:

• Have you completed the full KYC verification process?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play?
• Could you please forward me the email you received from the casino explaining why your account was blocked? My email address is veronika.f@casino.guru.

I hope we can help resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hi, I didnt complete KYC as my account was blocked before i could do so. I uploaded required documents for verification, but my account was closed before i could complete it. I used their welcome bonus and won, and I played only slot games. They didnt send me any official email notifying me about the closure of my account, i found out about it when i tried to log in. I will send you a screenshot of the message that pops up when i try to log in. Thank you.