Bruce Bet Casino - プレイヤーの賞金は没収されました。

I played and won over 500 dollars

They took the money as I had free spins and won like 25 and then played on a different game and just kept winning and they took the money

why wouldn’t they just take the 25 i originally won

Dear Jdresser48,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bruce Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please clarify what was the bonus you activated and played?
• Could you please clarify the timeline of events?
• (When did you deposit? Have you played with the deposited amount initially? When did you activate the free spins, what was your balance at that time?)
• Could you please share your communication with the casino regarding the justification for confiscation of your winnings?

Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.