Bruce Bet Casino - 出金の試み後、プレイヤーのアカウントは閉鎖されました。

Hi can you please help me get my money out of this casino. I won there a month ago, and when I tried to take out my money, everything seemed fine. But a couple of days later, when I tried to log in, my account was closed. An automatic message popped up, which I’ll attach for you to see. It claims I violated their terms and conditions and that I’m involved in some kind of collusion with others. I don't know if they are scamming or if they closed their casino or what is happening, but I definitely didn’t do anything they’re accusing me of. I honestly don't know what is going on, I found them on your website and it seemed legit, but now I think they might be scamming just to avoid paying me my winnings.

Dear alexlion,

Thank you very much for submitting your complaint.

I’m sorry to hear about the trouble you’re experiencing. I’d really like to understand your situation better so we can find the best way to help. Would you mind sharing a few more details with me?

• When did you register your account, and were you able to complete the verification process without any issues?
• What types of games have you been playing—live casino games, slots, or sports betting?
• Were your winnings accumulated while playing with a bonus, or were they from regular gameplay?
• Have you been in contact with the casino regarding this issue? If so, what have they told you so far?

If you have any emails, chat transcripts, or other relevant communication with the casino, please feel free to forward them to petronela.k@casino.guru so we can review them.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela