こんにちは。Bruce Bet Casino で €7,200 を獲得しました。出金しようとしたら、書類の提出を求められました。要求された書類はすべて送ったのですが、数日後に拒否されました。2 回目に書類を送り直しましたが、また拒否されました。3 回目に送っても同じ結果でした。4 回目に送ったのですが、おそらくまた拒否されるでしょう。馬鹿にされているような気がします。このカジノから以前にも少額の出金をしたことがありますが、すべて順調でした。チャットやメールのサポート チームは、我慢するように言ってくれていますが、2 週間経ってもう我慢の限界です。
Hello, I won €7,200 at Bruce Bet Casino. When I tried to withdraw, they asked for my documents. I sent all the requested documents, but after a few days, they were rejected. I sent the documents again for the second time, and they were rejected once more. I sent them a third time, and the same thing happened. Now I've sent them a fourth time, and they will probably be rejected again. I feel like they're mocking me. I have made small withdrawals from this casino before, and everything went smoothly. The support team in chat and email keeps telling me to be patient, but after two weeks, my patience has run out.
Salve ho vinto 7.200€ al casinò Bruce Bet, al momento del prelievo mi chiedono i documenti, invio tutti i documenti richiesti e vengono rifiutati dopo giorni, invio nuovamente i documenti per la seconda volta e vengono nuovamente rifiutati, invio una terza volta idem. Adesso li ho inviati una quarta volta e sicuramente verrano rifiutati nuovamente. Mi sento presa in giro. Ho già effettuato piccoli prelievi da questo casino ed era andato tutto correttamente. L’assistenza in chat e in e-mail mi dice di avere pazienza, senza capire che dopo 2 settimane la pazienza è terminata.
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