Bruce Bet Casino - 賞金を受け取れないことに関するプレイヤーの苦情。

I've deposited probably between 2000 to 3000 euros in this casino, and I haven't received a single payout because it's impossible to win anything.

Habe in diesem casino bestimmt schon 2000 bis 3000 Euro eingezahlt und bis jetzt noch nicht eine Auszahlung bekommen weil man einfach nichts gewinnt.

Dear Zimbomax1, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.

Best regards, 

Veronika

Dear Zimbomax1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's very strange not to make any profits with so much money.

And a lawyer should look into the matter. Have a nice day

Bei so viel Geld keine Gewinne zu erzielen ist schon sehr merkwürdig.

Und die Sache sollte sich mal ein Anwalt anschauen. Schönen Tag

Dear Zimbomax1,

Thank you for providing more details about your situation.

To proceed with a complaint against the casino, we would need concrete supporting evidence that suggests something illegal or suspicious is happening. Unfortunately, without this, we are unable to take further action. For us to check the casino's Return to Player (RTP) and ensure fairness, it is essential that we have access to your full game history. This will allow us to verify if the games you played were operating as expected.

At this point, since we do not have any substantial evidence to suggest wrongdoing by the casino, we must reject your complaint. However, if you are able to obtain any game history or other supporting documentation that could indicate unfair practices, please send it to veronika.l@casino.guru. We would be more than happy to reopen the complaint and investigate further.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru