Bruce Bet Casino - 違反の疑いにより、プレイヤーのアカウントは閉鎖されました。

Hi,

I tried to log into my account, but a message popped up saying I’m banned for breaking the terms and conditions. It says I supposedly opened multiple accounts and abused bonuses, but I only have one account that I’ve been using.

I did get a welcome bonus when I first signed up and played a slot game. I wagered my winnings and completed the verification process, but my account got banned before my verification was finished.

I reached out to the casino asking for answers or to either get my winnings or have my account reopened, but they just told me their decision is final. They said they have proof, but refused to share any details with me.

Can you please look into this and help me out?

Thanks

Dear Rizzeyboi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you kindly specify exactly which games you played while your bonus was active?
• Have you used any VPN or IP-masking software while accessing the casino website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hi,

I played da vinci's treasure and had a win, after that I played mummy's gold.

I am the only one in my household that plays in casinos so I am sure no one opened an account in this casino or any other casino for that matter. And I didn't use any kind of VPN or anything.